"After my mother died I was hurt when people would talk about any subject except her death and how it was affecting me."
How old do I have to be to call?
Old enough to make a telephone call and young enough to be called youth.
Do I have to tell you my name?
No - but you can if you want to. Your counsellor will have a name too.
Can I call you if my pet dies?
Yes - pets are very important - so are mums and dads and brothers and sisters and grandmothers and grandads and friends and teachers.
Will you tell my parents that I called?
No - we won't tell anyone outside Cruse UNLESS we feel you are in any danger - if we have to tell someone, we will tell you first.
Will I have to pay for the call?
Yes - the call will be charged at a lo-call rate, but it isn't free. Do check that it's OK to use the phone and remember - who you call is recorded on telephone bills and calls from mobile phones can be a lot more expensive than other phones.
Who will answer my call?
A trained bereavement counsellor - that's someone who knows a lot about the feelings and thoughts and problems that affect people when someone dies.
How can you help me?
It all depends on what kind of help you're looking for!
- we can listen to you
- we can help you understand what makes you feel the way you do
- we can suggest things to do which might help you
- we can put you in touch with someone you could go and see
- we can help you sort out what would be most helpful
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